At Rich 9 Casino, your privacy matters. This Privacy Policy explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have as a player under Philippine law.
These highlights summarise our core privacy commitments. The full policy below contains the complete legal details.
All data transmitted between your device and Rich 9's servers is protected by industry-standard TLS/SSL encryption. Your personal and financial information is never sent in plain text, keeping it safe from interception at every step.
Rich 9 operates in full compliance with Republic Act No. 10173, the Data Privacy Act of 2012. We are registered with the National Privacy Commission (NPC) and follow all prescribed standards for the lawful processing of personal data in the Philippines.
Rich 9 does not sell, rent, or trade your personal information to third-party marketers. Your data is used solely for the purposes described in this Privacy Policy — to operate your account, process transactions, and improve your gaming experience.
As a Rich 9 player, you have the right to access, correct, and request deletion of your personal data at any time. You can also object to certain types of processing and withdraw consent for marketing communications through your account settings or by contacting support.
Personal data is stored on secured servers with restricted access controls, regular security audits, and intrusion detection systems. Only authorised Rich 9 personnel with a legitimate business need can access your account information.
Marketing communications from Rich 9 are always opt-in. If you no longer wish to receive promotional emails or SMS messages, you can unsubscribe at any time via the link in any marketing email or by updating your communication preferences in your account settings.
Rich 9 Casino ("Rich 9," "we," "us," or "our") is committed to protecting the privacy and personal data of all individuals who access or use the Rich 9 online gaming platform at rich9.one (the "Platform"). This Privacy Policy ("Policy") describes how we collect, use, store, share, and protect your personal data in connection with your use of the Platform.
This Policy is issued in compliance with Republic Act No. 10173, the Data Privacy Act of 2012 (DPA), its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. It should be read together with our Terms & Conditions, which govern your use of the Platform.
Important: By registering an account or continuing to use the Rich 9 Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal data as described herein.
Rich 9 Casino is the personal information controller responsible for your data collected through the Platform. For all privacy-related inquiries, requests, and complaints, you may contact our designated Data Protection Officer (DPO) at the contact details provided in Section 16 of this Policy.
Rich 9 collects the following categories of personal data:
We collect personal data through the following means:
Rich 9 processes your personal data on the following legal bases under the Data Privacy Act of 2012:
| Processing Purpose | Legal Basis |
|---|---|
| Account registration and management | Performance of contract |
| Identity verification (KYC) | Legal obligation (PAGCOR / AML regulations) |
| Processing deposits and withdrawals | Performance of contract |
| Fraud prevention and security monitoring | Legitimate interest / Legal obligation |
| Responsible gaming monitoring | Legal obligation (PAGCOR guidelines) |
| Marketing communications | Consent (opt-in) |
| Platform analytics and improvement | Legitimate interest |
| Regulatory reporting | Legal obligation |
Rich 9 uses your personal data for the following purposes:
Rich 9 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
We engage trusted third-party service providers to assist in operating the Platform, including KYC and identity verification providers, payment processors (GCash, Maya, partner banks), IT infrastructure and cloud hosting providers, customer support platform providers, and fraud prevention and AML screening services. All service providers are contractually bound to process your data only on our instructions and in accordance with applicable data protection laws.
Rich 9 may disclose personal data to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other competent Philippine government authorities where required by law, court order, or regulatory directive.
In the event of a merger, acquisition, or sale of all or part of Rich 9's business, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy. You will be notified of any such transfer in advance.
Note: Rich 9 will never share your personal data with third-party advertisers, data brokers, or any party for purposes unrelated to the operation of your account and the Platform.
Rich 9 uses cookies and similar tracking technologies to operate and improve the Platform. Cookies are small text files stored on your device that help us recognise you, maintain your session, and understand how you use the Platform.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security | Session |
| Functional | Remembering your preferences (language, display settings) | Up to 1 year |
| Analytics | Understanding Platform usage patterns to improve performance | Up to 2 years |
| Marketing | Delivering relevant promotions (only with your consent) | Up to 1 year |
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may affect the functionality of the Platform, including your ability to log in and play games.
Rich 9 retains your personal data for as long as your account is active and for a period thereafter as required by applicable law and regulatory obligations. Specifically:
Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our data disposal procedures.
Rich 9 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Security Incident Notification: In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, Rich 9 will notify the National Privacy Commission within 72 hours of becoming aware of the breach, and will notify affected players without undue delay, in accordance with the Data Privacy Act of 2012.
As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by Rich 9:
You have the right to request a copy of the personal data we hold about you, along with information about how it is being processed.
You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
You have the right to object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interests.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another controller where technically feasible.
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
To exercise any of these rights, please contact our Data Protection Officer at the details in Section 16. We will respond to all verified requests within 15 business days. We may need to verify your identity before processing your request.
The Rich 9 Platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on the Platform, please contact us immediately at the details in Section 16.
The Rich 9 Platform does not contain links to third-party websites for commercial or advertising purposes. Any links present on the Platform are limited to internal pages within rich9.one. Rich 9 is not responsible for the privacy practices of any third-party services accessed independently by users outside of the Platform.
Rich 9 primarily processes and stores personal data within the Philippines. Where it is necessary to transfer personal data to service providers located outside the Philippines (for example, cloud infrastructure providers), Rich 9 ensures that such transfers are subject to appropriate safeguards, including contractual data protection clauses that meet the standards required by the National Privacy Commission, to ensure your data receives an equivalent level of protection.
Rich 9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or regulatory requirements. Material changes will be communicated to registered players via email or a prominent notice on the Platform at least 7 days before taking effect. The "Last Updated" date at the top of this Policy will always reflect the most recent revision. Your continued use of the Platform following the effective date of any amendment constitutes your acceptance of the revised Policy.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data, please contact our Data Protection Officer:
Rich 9 Casino — Data Protection Officer
Email: [email protected]
General Support: [email protected]
Available: 24 hours a day, 7 days a week
If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) at privacy.gov.ph. Rich 9 encourages players to contact us first so we can attempt to resolve any concern directly.
Your privacy is protected every step of the way. Join thousands of Filipino players who trust Rich 9 Casino for a safe, fair, and secure gaming experience. Must be 21 years or older.
Rich 9 Casino is strictly for players aged 21 years and above, as required under Philippine gambling regulations enforced by PAGCOR. Valid government-issued ID is required for account verification and all withdrawal requests.